Frequently Asked Questions

Everything you need to know about shopping with Wax London.

Where does Wax London ship to?

We offer worldwide shipping. Delivery times and costs vary by location, with express options available for the UK, Europe, and North America.

What is your return policy?

We offer a 28-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund.

How should I care for my Wax London garments?

To maintain the quality of our fabrics, we recommend following the specific care instructions on the internal label. Most of our shirts and trousers prefer a cool wash and should be air-dried.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer Klarna for flexible financing.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

Are your products sustainably made?

Sustainability is core to our design process. We prioritize organic cotton, recycled fibers, and ethical manufacturing practices across our global supply chain to reduce our environmental impact.